Switch business customers without losing them in the process.
Common Switching Platform (CSP) manages the switching work between the losing provider and the gaining provider — including coordination, compliance, validation, and customer communications. We keep the switch moving.
Between "agreed to switch" and "live", customers leak out of the process
Your sales team wins the deal. Switching begins. Weeks pass. And the customers you already won… disappear. Often the lack of transparency and fluidity of the process causes customers to become impatient, lose interest and be won back. Utilising our Business Switching platform will allow you to focus on acquisition while we focus on getting the switch request completed. We can improve your gains by 20%+ which is money in the bank to you, more satisfied customers and unhappy competitors!
The losing provider slows things down
(Fact – this is a breach of the regulated SLA)
Retention offers, contract disputes, and “unexpected issues” slow everything down. Your customer starts reconsidering.
Your team gets stuck chasing the process
(Fact – it can cost you anywhere up to £200 to manage a switch event)
Ops teams chase emails, fix data errors, and wait on losing providers. Nothing moves quickly. (Fact – this is not your core competence and shouldn’t be)
Compliance needs rigorous follow through
Gaining Provider Led Business (GPLB) require precise, mandated steps. Doing this in‑house means dedicated people, time, resources and money. (can cost anywhere up to £200 per switching event)
The customer starts to lose confidence –
3–6 weeks is still the UK norm when done yourself. By becoming a CSP customer, you can reduce this to less than a week. Our dedicated team of specialists give the focus and support needed to expedite the process.
We take over the operational headache.
You gain the customer!
And can focus on new sales.
Win new customers, the commercial relationship, and the strategic conversation. We handle the switching operations that sit between “agreed” and “live.”
Provider coordination
We handle the losing provider, so your team doesn't have to.
Switching compliance
Business switching requirements handled correctly end-to-end.
Data validation
We catch small errors before they turn into blockers.
Timeline management
Every switch has a clear timeline. We track progress and manage issues before they become delays.
Customer communications
Clear, proactive updates at every stage. No one is guessing.
Channel programme
We support affinity and reseller channel partners that offer single or recurrent income
Four simple steps. That's it!
No long implementation project. No heavy lifting for your team. Just a clean handover of the switching work and a satisfied new customer!
You win the customer
Your sales team closes the deal. You keep the relationship end‑to‑end.
Data comes to us
Send a request via CSP to match customer’s data with the Losing provider.
We handle the switch
Compliance, coordination, comms — all managed.
Customer is live
Fast, transparent, done within a few days. You keep the customer.
Built for UK providers who care about their
business customers.
If switching friction is slowing growth, this is for you.
Fibre altnets adding business connectivity
Improved network penetration. You’ve built the network. Now you’re adding business customers. We remove the switching friction that slows B2B growth.
Regional ISPs growing their B2B base
Better business penetration. Your business customers are your growth story. We keep them moving from “yes” to “live” without delays.
Managed Service Providers (MSPs)
More relevant services for your existing and new customers. Time waits for no one. System changes move fast – but is your telecom switch slowing you down? Not any more.
Fixed wireless operators in commercial premises
Rural business switching still follows switching for business rules. We make it predictable.
Wholesale resellers competing on experience
Your competitive edge is switching speed. We protect it.
Built on proven UK
switching expertise!We started with residential One Touch Switching: millions of switches, thousands of providers. Now we bring that expertise to business.
running switching operations at scale
UK providers already working with us
Between agreed and live is where money leaks out. The customer gets stuck, the process drags, and everyone loses time. Common Switching Platform exists to close that gap
Why outsource switching operations?
By connecting to CSP, you gain access to the wider ecosystem, allowing you to exchange switching messages with other participating UK telecom providers through a common industry standard.
We manage the connection, the messaging and the operational processes – you simply use the service.
Ready to stop losing customers in the switch?
Every provider has friction somewhere between “deal won” and “service live.” In a brief intro conversation, we’ll map your current process and show you where Common Switching Platform could reduce delays, operational effort and customer fallout.
Let's talk about your switching process.
No pitch, no slide deck. A conversation about how you switch business customers today.