Industry Compliant Switching Services

Switch customers in days.
Not weeks.

CSP is the UK switching provider for One Touch and Business switching - so UK providers grow without the operational drag.

CSP platform connecting the gaining and losing provider in a switch

Where should you start?

Proven at scale.

Scale
4+

Years running switching at scale

3M+

Industry switches processed (One Touch Switching)

50+

UK providers trust us

Performance
80%+

Switches completed first-time, no manual intervention

5

Working days average switch time

Built to spec

Built to the industry specification for One Touch Switching and Switching for Business

Where should you look first?

Tell us which customers you switch. We’ll take you straight there.

Two services, one managed provider behind both. Pick the one that matches your customer base, or skip straight to a conversation.

Read more aboutOne Touch SwitchingSwitching for BusinessWhat is Switching for Business?

FOR PROVIDERS WITH

Residential customers

Homes and consumers, switching under One Touch Switching (OTS). We’ve run this at scale for four years.

FOR PROVIDERS WITH

Business customers

SMEs, corporates, any commercial account. Switching for Business is your world. See how CSP handles the coordination.

PREFER TO JUST

Have a conversation?

Book a 30 minute demo. Tell us about your operation and we will show you exactly how CSP fits. No slide deck, no jargon.
The Reality

Switching is where deals can die.

You win the deal. Then the switch stalls - the losing provider drags its feet, process gets too complicated and delayed, and weeks pass. By then, the customer gives up and stays with their current provider.

01

Losing providers stall

Retention offers appear. Contract “issues” surface. Your customer starts second-guessing the decision they already made.
02

Coordination is chaos

Your team chases emails, wrestles with mismatched data, and waits on partners who have no reason to hurry. Hours per switch - before anything technical even happens.
03

Customers wait too long

Weeks between agreement and go-live is still the UK norm. By then, the excitement’s gone and the doubt has crept in.
The Solution

We take care of switching every day. You run your business.

CSP takes the operational load off your plate. Upload your customer data - we handle everything else, start to finish.

Coordination

We deal directly with losing providers and keep both sides on track.

Compliance

One Touch Switching and Switching for Business, handled correctly, every time, without you having to watch it.

Speed

Most switches complete in 3-5 working days.

How it works

Simple process. Fast outcomes.

From data intake to live switch in under a week.

01

Upload

Customer data into our portal, or straight through our API.
02

Send SI letters

Send Switching Implications (SI) letters using our ready-made templates. Five minutes, not a legal headache.
03

We validate & coordinate

The automation tracks, so you don’t have to.
04

Customer goes live

Most switches complete in 3-5 working days.

Why CSP

A dedicated platform and team built from the ground up. Here is what you would otherwise have to build and run yourself.

With CSP
Building it yourself
✓One Touch Switching (residential)
✕Build and certify your own hub integration
✓Switching for Business (GPLB)
✕A separate build, for a separate process
✓Managed coordination with the losing provider
✕Your team chases by email
✓Full operational support
✕Your own staff, your own hours
✓Portal and API
✕Build and maintain both
✓Email notifications
✕Build and keep a record yourself
✓Multi-brand management
✕Build per brand
✓Embedded switching web plugin
✕Build and maintain

Common questions

Do we need to integrate with your API?

No - upload via portal or connect via API, whichever suits your setup.

We can usually run alongside it or replace it. Tell us what you’re on and we’ll map the transition.

You continue to manage your customers and respond to any gaining provider requests.

Ready to turn switching into growth?

See how CSP can reduce your switching friction and help you win - and keep - more customers.

Book a demo