Industry Compliant Switching Services
Switch customers in days. Not weeks.
CSP runs residential and business switching — so UK providers grow without the operational drag.
Where should you start?
Proven at scale.
Scale
0
+
Years running switching at scale
0
M+
Industry switches processed (OTS)
0
+
UK providers trust us
Performance
80%+
Switches completed first-time, no manual intervention
5
Working days average switch time
100%
Compliant switching messages
<2
Second data validation
Where should you look first?
Tell us which customers you switch. We'll take you straight there.
Two services, one platform behind both. Pick the one that matches your customer base — or skip straight to a conversation.
FOR PROVIDERS WITH
Business customers
SMEs, corporates, any commercial account — Switching for Business (SforB) is your world. See how CSP handles the coordination.
FOR PROVIDERS WITH
Residential customers
Homes and consumers, switching under One Touch Switching (OTS). We’ve run this at scale for four years.
PREFER TO JUST
Have a conversation?
Book a 20-minute demo. Tell us about your operation — we’ll show you exactly how CSP fits. No slide deck, no jargon.
The Reality
Switching is where deals can die.
You win the deal. Then the switch stalls — the losing provider drags its feet, process gets too complicated and delayed, and weeks pass. By then, the customer gives up and stays with their current provider.
01
Losing providers stall
Retention offers appear. Contract “issues” surface. Your customer starts second-guessing the decision they already made.
02
Coordination is chaos
Your team chases emails, wrestles with mismatched data, and waits on partners who have no reason to hurry. Hours per switch — before anything technical even happens.
03
Customers wait too long
Weeks between agreement and go-live is still the UK norm. By then, the excitement’s gone and the doubt has crept in.
The Solution
We take care of switching every day. You run your business.
CSP takes the operational load off your plate. Upload your customer data — we handle everything else, start to finish.
Coordination
We deal directly with losing providers and keep both sides on track.
Compliance
OTS and SforB, handled correctly, every time, without you having to watch it.
Speed
Most switches complete in 3–5 working days.
How it works
Simple process. Fast outcomes.
From data intake to live switch in under a week.
1
Upload
Customer data into our portal, or straight through our API.
2
Send SI letters
Send Switching Implications (SI) letters using our ready-made templates. Five minutes, not a legal headache.
3
We validate & coordinate
The automation tracks, so you don’t have to.
4
Customer goes live
Most switches complete in 3–5 working days.
Why CSP
A dedicated platform and team built from the ground up.
|
Feature
|
CSP
|
Typical switching provider
|
|---|---|---|
|
OTS
|
✓
|
✓
|
|
SforB
|
✓
|
Not all providers offer this service
|
|
Managed coordination
|
✓
|
✗
|
|
Full operational support
|
✓
|
Limited
|
|
Portal + API
|
✓
|
Typically one
|
|
Price Checker
|
Add-on
|
✗
|
|
UPRN Finder
|
Add-on
|
✗
|
|
Embedded switching web plugin
|
✓
|
✗
|
Common questions
No — upload via portal or connect via API, whichever suits your setup.
We can usually run alongside it or replace it. Tell us what you're on and we'll map the transition.
You continue to manage your customers and respond to any gaining provider requests.
Ready to turn switching into growth?
See how CSP can reduce your switching friction and help you win — and keep — more customers.