Switching Services
One platform. Two switching services. Zero operational drag.
Residential (OTS) or business (SforB) — same underlying problem: coordination, compliance, data, timing. CSP runs all of it, so you upload data and get on with growing.
Why it matters
Switching looks simple. It rarely is.
Every switch is really three problems stacked on top of each other. Get any one wrong and the whole thing stalls.
A
Coordination
Two providers, two timelines, one customer waiting in the middle. Someone has to own that handoff, end to end.
B
Compliance
OTS and SforB set the rules — notification, timelines, escalation. Miss a step and you carry the risk, not the customer.
C
Data & timing
Mismatched records are the single biggest reason switches stall. Clean data, validated early, is what keeps things moving.
Residential · OTS
Residential Switching
Four years. Millions of industry switches. One platform that just works, without you having to watch it.
- OTS compliance managed for you
- Full self-serve portal
- Connectivity and telephony switches
- Embedded switching web plugin
Business · SforB
Business Switching
Simple, fast, and compliant with the SforB standard defined by the OTA.
- SforB compliance
- Price Checker & UPRN Finder options
- 3–5 day switch times on average
- Handle simple or complex switch scenarios
How it works
Simple process. Fast outcomes.
You are the gaining customer
1
Customer request
Our unique web plug-in handles the switching match requirements, saving time for the sales team.
2
Contact the customer
In case they did not place the order online.
3
Switch the customer
Through all stages of the OTS process.
4
Customer live
Customer received their final bills from the losing provider.
You are the losing provider
1
Customer request
Wishes to leave your service. You get notified by the gaining provider.
2
Send SI letter
Our system automatically sends the SI letter to your customer.
3
Contact customer
Your retention team can contact the customer, but must not delay matters.
4
Customer switched
The switch is complete — your retention team can review what happened and plan next steps.