Residential · One Touch Switching
Residential switching, perfected.
Four years. Millions of industry switches processed through OTS. One platform that just works, without you having to watch it — so your team can focus on winning customers, not coordinating them.
Four years of learning
What we've figured out.
Speed matters
The faster a customer switches, the happier they are. We’ve optimised every step.
Simplicity wins
Complex platforms create mistakes. Upload data. We handle the rest.
Compliance, out of sight
OTS handled in the background. You don’t have to think about it.
How OTS works with CSP
One touch. One switch.
OTS lets your customers switch with a single request from their new provider. We manage the connection to the central OTS switching hub, and coordinate with the losing provider automatically.
You are the gaining customer
1
Customer request
Our unique web plug-in handles the switching match requirements, saving time for the sales team.
2
Contact the customer
In case they did not place the order online.
3
Switch the customer
Through all stages of the OTS process.
4
Customer live
Customer received their final bills from the losing provider.
You are the losing provider
1
Customer request
Wishes to leave your service. You get notified by the gaining provider.
2
Send SI letter
Our system automatically sends the SI letter to your customer.
3
Contact customer
Your retention team can contact the customer, but must not delay matters.
4
Customer switched
The switch is complete — your retention team can review what happened and plan next steps.
Our results since day one.
4+
Years of OTS
25%+
of UK consumer CPs
50+
UK providers
3–5
Day switch times
Common questions
No — upload via portal or connect via API, whichever suits your setup.
We can usually run alongside it or replace it. Tell us what you're on and we'll map the transition.
You continue to manage your customers and respond to any gaining provider requests.